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Ten Soft Skills You Need
(Approximately 110 minutes)
Course Description
Being successful in the workplace involves so much more than just being able to carry out specific job duties. Gain insights on improving communication, teamwork, problem-solving, and other skills, so that you can be effective on the job.
Attention Management
(Approximately 90 minutes)
Course Description
Learn how to identify priorities and strategies for developing and maintaining focus on the things you need to get done and want to achieve for success.
Business Etiquette
(Approximately 90 minutes)
Course Description
Navigating work and professional activities with confidence – knowing what’s appropriate in what type of setting – is crucial for your career. Learn the basics of business etiquette and apply them throughout your life.
Customer Service
(Approximately 120 minutes)
Course Description
Having the skills to offer good customer service – even in difficult circumstances – can set you apart from your colleagues and make you a valuable member of your work team. Get the basics of effective customer service, whether it’s face-to-face or on the phone.
Emotional Intelligence
(Approximately 80 minutes)
Course Description
Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. When you understand yourself – and your coworkers and customers – you can be an invaluable part of any work team.
Goal Setting and Getting Things Done
(Approximately 100 minutes)
Course Description
Understanding the qualities of a good goal, and having strategies to help you stay motivated and moving forward toward those goals, can be the key to great success – in life and on the job.
Job Search Skills
(Approximately 100 minutes)
Course Description
Searching for a job can be intimidating. Finding leads. Networking. Developing a strong resume and cover letter. Even staying focused on the hunt can be difficult. Get some strategies to help you in your search for your next great job.
Telework and Telecommuting
(Approximately 110 minutes)
Course Description
Teleworking requires a unique set of skills and it can be awkward to transition from a workplace with other employees to a home office. Learn strategies for managing your time, your space - and yourself – so your employer can be confident that you can be productive – even from home.
Time Management
(Approximately 110 minutes)
Course Description
Personal time management skills are essential for professional success in any workplace – and they can also make your work life much more manageable. Learn strategies to help you prioritize, and attack tasks, staying productive, while avoiding becoming overwhelmed.
Workplace Diversity
(Approximately 120 minutes)
Course Description
Chances are good, you work for, or with, someone who is not exactly like you. Whatever the differences, being aware of, and sensitive to, those differences in the workplace, can be key to your success.